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	<title>Proteus B2B Marketing Blog &#187; B2B Ad Agencies</title>
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	<description>Strategies, Insights &#38; Perspectives on Business-to-Business Marketing</description>
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		<title>The High Steaks of Customer Service</title>
		<link>http://www.proteusb2b.com/b2b-marketing-blog/index.php/b2b-agency-service/</link>
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		<pubDate>Thu, 20 Mar 2008 13:44:17 +0000</pubDate>
		<dc:creator>Mike Marn</dc:creator>
				<category><![CDATA[B2B Ad Agencies]]></category>
		<category><![CDATA[b2b ad agency]]></category>
		<category><![CDATA[B2B Marketing]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[Advertising agencies have been known to take their clients for granted. They believe that since their clients are usually not marketing experts, and are busy operating their businesses, they are somehow less inclined to evaluate agency performance or consider a change. We get too comfortable, thinking they wouldn’t want to have to bring someone else [...]]]></description>
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		<title>Oh, I see. It&#8217;s the client&#8217;s fault!</title>
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		<pubDate>Fri, 15 Feb 2008 16:15:59 +0000</pubDate>
		<dc:creator>Mike Marn</dc:creator>
				<category><![CDATA[B2B Ad Agencies]]></category>

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		<description><![CDATA[I’ve worked at a number of advertising agencies of varying sizes in small and large markets, and I’ve heard the same wistful joke voiced at most of them: “This business would be great if it weren’t for clients.” Of course it’s just sarcastic humor, and those saying it were kidding. But a recent Client Quality [...]]]></description>
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